POLICY

Refunds and Returns Policy

This policy applies to activity bookings and merchandise purchases made through Desportos Náuticos de Alvor.

1. Activity Cancellations and Refunds

• Cancellations made at least 48 hours before the scheduled activity are eligible for a full refund.

• No refunds are issued for no-shows or cancellations made within 48 hours of the activity.

• Exceptional cases must be requested in writing via booking@desportosnauticosalvor.com .

2. How to Request an Activity Refund

• Full name and contact details.

• Booking reference number.

• Reason for the refund request.

Requests should be sent to booking@desportosnauticosalvor.com .

3. Merchandise Returns (30 Days)

Merchandise returns are accepted within 30 days from the date the order is delivered.

To start a return, customers must contact us in advance via booking@desportosnauticosalvor.com or by telephone at +351 933 451 271, and include the order reference.

4. Merchandise Return Conditions

• Items must be in perfect condition, unused and unwashed.

• All original tags must be intact.

• Items must be returned in the original packaging or suitable protective packaging.

• Proof of purchase or order reference must be included.

5. Return Shipping, Fees and Refunds (Merchandise)

• Return shipping is provided by the customer.

• No restocking fee is charged.

• Returns can be sent via CTT to Rua Coca Maravilhas, Lote 15, 8500 Portimão, Portugal.

• Once the return is received and inspected, refunds are issued to the original payment method.

6. Non-Refundable Items and Exceptions

• Gift cards or vouchers.

• Activities already completed or partially attended.

• There are no final sale items for merchandise under the current store settings.